Refund policy
Last updated: 2026-10-03
14 days, no questions asked
If you are not happy, we refund the full amount of a new subscription (monthly or yearly) requested within 14 days of payment, without asking for a reason.
After 14 days
You can cancel at any time. The paid plan stays active until the end of the period already paid, with no further charges. We do not refund part of a period that has already started, except where the law requires it.
If the service fails through our fault for several days in a row, write to us: we look at each case and compensate fairly.
How to ask
Write to support@excubitorsecurity.com from the subscription's email address, or use the support link on your payment receipt. The refund goes back to the same payment method, usually within 5 to 10 business days.